How to Contact GCASH Hotline & Customer Support Service

gcash hotline

Here’s the direct answer to your problem.

How do I contact GCash hotline number?

Call 2882

For your urgent and emergency concerns, you may call the GCash Toll-Free hotline number: 2882 or +632882 from your mobile phone or landline to speak to a customer service representative.

Is it free to call 2882?

It may be free to call the GCash hotline number (2882) from a mobile phone or landline within the Philippines, depending on your phone plan and service provider.

Some mobile phone plans and landline services include free or discounted calls to local numbers as part of their package.

However, if you are calling the GCash hotline from outside the Philippines, you may be charged international calling rates by your service provider.

In this case, it is recommended to check with your service provider for more information on the costs associated with calling international numbers.

If you’re using SMART, PLDT, and other Non-Globe SIM, call this landline number (02) 7730-2882.

Note: The GCASH customer service hotline operating hours is available Monday-Sunday, and 8:00 AM – 5:00 PM

Did you know that aside from 2882, you can contact GCASH via:

GCASH Official channels:

Via GCASH apps
24/7 Help Center
: https://help.gcash.com/hc/en-us
E-mail: (support@gcash.com)

Important note: Official GCash representatives WILL NEVER ask you for your MPIN or one-time password(OTP).

Other Options:

How to report your concerns via GCASH App (Recommended)

If you don’t have a GCASH account, please install the app and register your number.

For Android phones, install from this link

For iOS phones, install from this link

Now, if you already have GCash account, login via GCASH app.

After logging in, click the “Profile” at the bottom right.

Tap the “Help” button.

Tap the “Submit a ticket” button.

Type in your information like – e-mail address, Full name, and mobile phone number.

Choose from the “Concern Category” about concerns or issues.

Be sure to choose the right issues and explain the details of your problem so the support staff can assist you better.

Much better is to provide/upload screenshots of the issue.

Then tap the “Submit” button.

Please expect a reply from GCASH in 24 hours, please follow up if it takes longer.

Take note of the ticket number, you’ll use it for follow-up of your concerns.

How to follow up on your GCASH issues

Since you already have the ticket number, contact GCASH support

1. via GCASH app:

2. via Chat with Gigi (GCASH Customer Service Chat)

3. via GCASH support e-mail

You may also send your follow-up via email support: support@gcash.com